FAQ
Have a question? You're in the right place. If you don't find your answer below, reach out at hello@eastontimberco.com — we're happy to help.
Personalization & Customization
How does personalization work?
Each product has a customization field where you enter the name, text, or details you'd like on your item. Fill it in before adding to your cart. If you have a special request or need a specific style, leave a note at checkout and we'll do our best to accommodate.
Can I see a proof before my item is made?
We don't send proofs for standard orders, but if you have a specific request or are unsure how something will look, send us a message at hello@eastontimberco.com before ordering and we're happy to talk it through.
What if I made a mistake in my personalization?
Contact us as soon as possible — ideally within 1–2 hours of placing your order. Once production has started we may not be able to make changes, but we'll do everything we can. Email us at hello@eastontimberco.com.
Can I request a completely custom design?
We love custom work! Send us a message at hello@eastontimberco.com with your idea and we'll let you know if it's something we can bring to life.
Processing & Shipping
How long does it take to make my order?
Most orders are made and ready to ship within 3–5 business days. During peak seasons (holidays, Mother's Day, Father's Day, back to school) it may be slightly longer — check the announcement bar at the top of the page for current turnaround times.
How long does shipping take?
Once your order ships from our Idaho studio, delivery typically takes 2–5 business days depending on your location. Customers on the East Coast may be on the longer end of that range.
How do I know if my order will arrive in time for a birthday or holiday?
Allow 3–5 business days for processing plus 2–5 days for shipping. For important dates, we recommend ordering at least 2 weeks in advance. Check the announcement bar at the top of our homepage for any current holiday order cutoff dates.
Do you offer rush orders?
We do our best to accommodate rush requests — send us a message at hello@eastontimberco.com before placing your order and we'll let you know if we can make it happen. Rush fees may apply.
Do you ship internationally?
At this time we ship within the United States only.
Materials & Care
What materials are your products made from?
We use high-quality wood and wood composite materials — primarily birch and maple. Our items are precision laser-cut and engraved in our Idaho studio for clean, detailed results.
How do I care for my wood products?
Keep your pieces away from prolonged moisture and direct sunlight to prevent warping or fading. Wipe clean with a dry or lightly damp cloth. We do not recommend submerging wood items in water.
Returns & Damaged Items
Do you accept returns or exchanges?
Because our products are personalized and made to order, we're unable to accept returns or exchanges unless the item arrives damaged or there's an error on our end. If something isn't right, contact us within 7 days of delivery and we'll take care of you.
What if my item arrives damaged?
Please photograph the damage and email us at hello@eastontimberco.com within 7 days of delivery. We'll send a replacement or issue a refund depending on the situation.
Ordering & Wholesale
Do you offer bulk or wholesale orders?
Absolutely — we love working with businesses, schools, sports teams, and event planners. Reach out at hello@eastontimberco.com to discuss quantities, pricing, and timelines.
About Easton Timber Co
Where are you located?
We're a family-run small business based in Idaho. Every piece is made right here in our home studio.
Are you on Etsy too?
Yes! You can find us on Etsy where we have thousands of customer reviews. Shopping directly on our website is the best way to support us as a small business — and you get to shop straight from the source.
Still have a question?
We'd love to hear from you. Email us anytime at hello@eastontimberco.com and we'll get back to you as soon as possible.